Our mission is to provide a personalized experience to all of our clients. By submitting a booking fee when booking an appointment, you reserve that time with a specialist exclusively for you.
We understand that life happens, so should you need to cancel/reschedule your appointment:
Please call, email, or leave us a voice message with at least 24 hours notice during business hours.
Any changes to your appointment that do not meet the conditions above will unfortunately forfeit your booking fee. Clients with multiple delinquencies will be charged the appropriate fees.
Cancellation Policy – Pre-Paid Waxing Packages
If less than 24 hours’ notice is provided to cancel or reschedule a treatment within a package, one session will be deducted from your package. This policy also applies to no-shows, as a courtesy to other clients and to maintain availability.
All waxing packages must be paid for in full before the first treatment, with no partial payments. Packages are non-refundable and non-part refundable, except for medical reasons or extreme circumstances that prevent resuming the package. If a refund is approved, it will be calculated by deducting the full list price of each completed wax, plus any fees for missed appointments, from the total package price, with the remaining balance refunded. All waxing sessions in the package must be used within 6 months of the first appointment; any unused sessions after this period will be forfeited.
A booking fee is required upon booking all services. The booking fee is only 50% of the total cost of services requested and secures your space with our waxing specialist. The remaining balance is due upon completion of your appointment. If you are late or call to cancel/reschedule without 24 hours’ notice, you will not be seen and your booking fee is forfeited and non-refundable. No exceptions.
Intimate waxing (including Hollywood, Brazilian, G-String Bikini or Extended Bikini wax) is strictly for clients aged 18 and over. No exceptions will be made.
To help keep our space safe and comfortable for all clients, we ask that you reschedule your appointment if you are experiencing any symptoms of COVID-19, flu, or any contagious illness. Symptoms include, but are not limited to, fever, sore throat, cough, congestion, or body aches.
If you’re unwell, please notify us at least 24 hours before your appointment to reschedule. This allows us to offer your spot to another client. Thank you for helping us maintain a healthy environment for everyone!
"NO SHOWS" will be charged 50% of the reserved service amount. The account must be settled before any further bookings can be made. Clients who have previously missed 2 or more appointments will be asked to pay in full for the service when booking.
We want your experience to be enjoyable and go as smoothly as possible. So that we can give you our best service, we ask that clients arrive on time for appointments. In return we will do our utmost to ensure that your appointment begins on time and is finished on schedule.
However, if we are running behind, due to an issue with a previous appointment, we will call or text you to let you know so you won't have to wait.
Unfortunately we can't guarantee treatments for clients who arrive later than 15 minutes after their scheduled time as this can affect all following appointments on that day. We appreciate a call or text to let us know you are running late.
A 15 minute grace period will be given for appointments. After 15 minutes without contact to inform us of your E.T.A., your appointment will need to be rescheduled.
In the interest of Health & Safety, Insurance and the comfort of other clients, a strict 'No Children' policy is implemented at the salon. We cannot accept responsibility for a child's welfare so for the safety of staff, the salon and the child, we ask that clients not bring their children when attending appointments. We thank you for your understanding.
We reserve the right to amend or modify the tariff for individual treatments without prior notice. Any price changes will be reflected on this website. (You will however always pay the price of the treatment as it was at the time of your booking!)
Please Note : To ensure clients' safety when carrying out certain treatments, doctor’s approval will be required for those with Circulatory Conditions, High Blood Pressure, Epilepsy, Autoimmune Diseases, Diabetes, Neuropathy or Cancer. ( If you are undergoing treatment for cancer, your Absolute Neutrophil Count will be required.)
In order to advise you on the correct treatments, please make us aware of any pre-existing medical conditions that may affect your treatment options at the time of booking.
We want you to have the best salon experience you've ever had when you come to Naomi Hobbs!
We are bound by the rules of our Insurance Policies and Health & Safety certifcation.
We go further to uphold the high standards of hygiene, safety and professionalism that we have set for ourselves.
Thank you for choosing Naomi Hobbs!
Formerly Just Beauty Salon - © 2017 Naomi Hobbs - Sittingbourne - Kent
